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Contact information


http://www.hm.com


OUR BRANDS
The H&M group includes nine clearly defined brands — H&M, COS, Monki, Weekday, & Other Stories, Cheap Monday, H&M Home, ARKET and Afound. Together our brands offer customers a wealth of styles and trends within fashion, beauty, accessories and homewares as well as modern, healthy food. Each brand works with constant improvements of their ranges to always be relevant, while the H&M group’s investments in the supply chain, tech, advanced analytics and AI will also benefit customers of all the brands in the group.

AN INSPIRING CUSTOMER EXPERIENCE
We are creating a convenient and inspiring experience for our customers. Our brands engage with customers in stores and online as well as in social media and other creative places. Shopping should be easy and relevant regardless of where, when and how customers choose to shop. Therefore, we are integrating our physical stores with our digital channels. We are also working with the store experience, as well as developing the presentation and functionalities online while personalising our sites and apps.

CUSTOMERS AROUND THE WORLD
What started in 1947 with one single store for women’s clothing, Hennes in Västerås, Sweden, is now a global fashion and design group. We have stores for customers locally in 71 markets and strong digital presence through nine clearly defined brands. We are opening new stores where there is good potential while we continuously develop and optimise the store portfolio. The digital expansion continues with existing brands to new markets as well as with external partners and social platforms

OUR SHARED VALUES
The H&M group joins together more than 171,000 colleagues from across the world. Together, we share a values-driven way of working centred around the customer. We work in teams where innovation and creativity are promoted by the diversity within our company. Our way of working is rooted in the H&M group shared values, which build on a fundamental respect for the individual and the belief in everyone’s ability to use their own initiative. Together our values create an open, dynamic and inclusive company culture, where anything is possible.

A SUSTAINABLE FUTURE
Our sustainability vision is for the H&M group to lead the change towards a sustainable fashion industry based on a fully circular approach and renewable energy. With customers around the world, we create large-scale demand for sustainable materials and circular solutions. Our long-term approach means we can support innovations and make them scalable while driving increased transparency throughout the value chain. The vision includes working to achieve a fair, equal workplace both at the H&M group and among suppliers, and contributing to good communities based on diversity and inclusion.

FACTS AND FIGURES
Sales including VAT SEK 232 billion in 2017
47 markets with online shopping
Over 4,800 stores in 71 markets
In the H&M group, 73 % of the employees in positions of responsibility are women
59 % of the cotton we use is sustainably sourced. Our goal is 100% by 2020
In 2017, our customers handed in 17,771 tonnes of old textiles to our program for reuse or recycling
Supplier factories representing 53% of our total production volume have workplace dialogue training
100% of the supplier factories we buy from in Bangladesh hold democratic elections of worker representatives.
96% renewable electricity in our own operations in 2017


Field of operation

Retail

Degree programme

  • Industrial Engineering and Management
  • Economics
  • Other:

Year of study

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